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networkShareMounter No GUI

    • Closed Issue created by Al*****@c*****.c** via GitLab Support Bot @support-bot

    Good afternoon,

    I am trying to use networkShareMounter, freshly installed on macOS 15.0.2 and 15.0.3 – and there’s no GUI, the icon shows on the system bar, but that’s all it does. Having the app installed on macOS 14, and upgrading to macOS 15 seems to keep it alive, but a fresh install of the 3.1.0 app (and upgrading to 3.1.1) doesn’t restore functionality.

    Hope you can assist,

    Alex

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    • Activity

    • Dominik Schuppenhauer
      Dominik Schuppenhauer @am93ypaj ·
      Owner

      Hi Alex,

      Thank you for your message and for providing detailed information about the issue. We will attempt to reproduce the problem on our end to better understand what might be causing it.

      In the meantime, could you please try testing the latest version of macOS 15? Versions 15.0.2 and 15.0.3 are outdated, and it’s possible the issue has already been addressed in a recent macOS update - if it's not a NSM related issue.

      We appreciate your patience and understanding. Please let us know if you experience the same behavior after updating.

      Dominik

    • S
      Al*****@c*****.c** (external participant) ·
      Author

      Sorry, I typo’ed the MacOS versions: they are actually 15.2 and 15.3 (Beta) :blush:

      Thanks for the quick response,

      Alex

      ...

      From: Dominik Schuppenhauer (@am93ypaj) rrze-gitlab@fau.de Date: Monday, 30 December 2024 at 16:08 To: Van Den Bos, Alex Alex.VanDenBos@computacenter.com Subject: Re: networkShareMounter No GUI (#153 (closed)) You don't often get email from rrze-gitlab@fau.de. Learn why this is importanthttps://aka.ms/LearnAboutSenderIdentification EXTERNAL EMAIL - EXERCISE CARE WITH LINKS AND ATTACHMENTS

      Hi Alex,

      Thank you for your message and for providing detailed information about the issue. We will attempt to reproduce the problem on our end to better understand what might be causing it.

      In the meantime, could you please try testing the latest version of macOS 15? Versions 15.0.2 and 15.0.3 are outdated, and it’s possible the issue has already been addressed in a recent macOS update - if it's not a NSM related issue.

      We appreciate your patience and understanding. Please let us know if you experience the same behavior after updating.

      Dominik

      — Unsubscribehttps://gitlab.rrze.fau.de/-/sent_notifications/REDACTED/unsubscribe

      COMPUTACENTER PLC is registered in England and Wales with the registered number 03110569. Its registered office is at Hatfield Business Park, Hatfield Avenue, Hatfield, Hertfordshire AL10 9TW COMPUTACENTER (UK) Limited is registered in England and Wales with the registered number 01584718. Its registered office is at Hatfield Business Park, Hatfield Avenue, Hatfield, Hertfordshire AL10 9TW COMPUTACENTER (Mid-Market) Limited is registered in England and Wales with the registered number 3434654. Its registered office is at Hatfield Business Park, Hatfield Avenue, Hatfield, Hertfordshire AL10 9TW COMPUTACENTER (FMS) Limited is registered in England and Wales with the registered number 3798091. Its registered office is at Hatfield Business Park, Hatfield Avenue, Hatfield, Hertfordshire AL10 9TW

      The contents of this email are intended for the named addressee only. It contains information which may be confidential and which may also be privileged. Unless you are the named addressee (or authorised to receive mail for the addressee) you may not copy or use it, or disclose it to anyone else. If you receive it in error please notify us immediately and then destroy it. Computacenter information is available from: http://www.computacenter.comhttp://www.computacenter.com/ Privacy Noticehttps://www.computacenter.com/en/privacy-notice-art-13-14/

    • Gregor Longariva
      Gregor Longariva @unrz142 ·
      Owner

      Hi Alex,

      I'll try to summarize what I understood from your email: You launch the NSM (Network Share Mounter), and the icon then appears at the top of the screen in the menu. When you click on the icon, no menu appears - so, nothing happens? Are you able to click on the icon, or does the spinning beach ball appear as soon as you hover over the icon in the menu?

      Are you using an MDM or a locally generated profile or configuration for the NSM? If so, can you delete or unassign it? The local configuration for the NSM is located in the user home under ~/Library/Preferences/de.fau.rrze.NetworkShareMounter.plist (or de.fau.rrze.NetworkShareMounter.doge.state.plist). Quit the NSM, delete these files, and then kill the cfprefsd (killall cfprefsd). Try restarting the NSM after that. What happens then?

      Best regards.

      Gregor

    • S
      Al*****@c*****.c** (external participant) ·
      Author

      Hi Gregor,

      No spinning ball, but also no GUI – I can repeatedly click the icon without any reaction (other than the button press animation while pressing left)

      We do use Jamf Pro – first I deleted the local Preference file and killed the cfprefsd, that does not resolve the issue. When excluding my device from the Configuration Policy, I get prompted for automatic updates, but that is the only GUI that I see.

      Alex

      ...

      From: Gregor Longariva (@unrz142) rrze-gitlab@fau.de Date: Thursday, 2 January 2025 at 13:33 To: Van Den Bos, Alex Alex.VanDenBos@computacenter.com Subject: Re: networkShareMounter No GUI (#153 (closed)) You don't often get email from rrze-gitlab@fau.de. Learn why this is importanthttps://aka.ms/LearnAboutSenderIdentification EXTERNAL EMAIL - EXERCISE CARE WITH LINKS AND ATTACHMENTS

      Hi Alex,

      I'll try to summarize what I understood from your email: You launch the NSM (Network Share Mounter), and the icon then appears at the top of the screen in the menu. When you click on the icon, no menu appears - so, nothing happens? Are you able to click on the icon, or does the spinning beach ball appear as soon as you hover over the icon in the menu?

      Are you using an MDM or a locally generated profile or configuration for the NSM? If so, can you delete or unassign it? The local configuration for the NSM is located in the user home under ~/Library/Preferences/de.fau.rrze.NetworkShareMounter.plist (or de.fau.rrze.NetworkShareMounter.doge.state.plist). Quit the NSM, delete these files, and then kill the cfprefsd (killall cfprefsd). Try restarting the NSM after that. What happens then?

      Best regards.

      Gregor

      — Unsubscribehttps://gitlab.rrze.fau.de/-/sent_notifications/REDACTED/unsubscribe

      COMPUTACENTER PLC is registered in England and Wales with the registered number 03110569. Its registered office is at Hatfield Business Park, Hatfield Avenue, Hatfield, Hertfordshire AL10 9TW COMPUTACENTER (UK) Limited is registered in England and Wales with the registered number 01584718. Its registered office is at Hatfield Business Park, Hatfield Avenue, Hatfield, Hertfordshire AL10 9TW COMPUTACENTER (Mid-Market) Limited is registered in England and Wales with the registered number 3434654. Its registered office is at Hatfield Business Park, Hatfield Avenue, Hatfield, Hertfordshire AL10 9TW COMPUTACENTER (FMS) Limited is registered in England and Wales with the registered number 3798091. Its registered office is at Hatfield Business Park, Hatfield Avenue, Hatfield, Hertfordshire AL10 9TW

      The contents of this email are intended for the named addressee only. It contains information which may be confidential and which may also be privileged. Unless you are the named addressee (or authorised to receive mail for the addressee) you may not copy or use it, or disclose it to anyone else. If you receive it in error please notify us immediately and then destroy it. Computacenter information is available from: http://www.computacenter.comhttp://www.computacenter.com/ Privacy Noticehttps://www.computacenter.com/en/privacy-notice-art-13-14/

    • Dominik Schuppenhauer changed the description

      changed the description

    • Dominik Schuppenhauer made the issue visible to everyone

      made the issue visible to everyone

    • Gregor Longariva
      Gregor Longariva @unrz142 ·
      Owner

      Hi Alex,

      I apologize for the issues you are experiencing. At the moment, I am unable to replicate the problem, nor do I have any idea what might be causing it. I will start looking into it and will get in touch if I need anything from you. However, it might take a few days before I can find the time to do so.

      Best regards,

      Gregor

    • S
      Al*****@c*****.c** (external participant) ·
      Author

      Perfectly fine – if you want me to produce any logging if that might be available, then please direct me to :blush:

      ...

      From: Gregor Longariva (@unrz142) rrze-gitlab@fau.de Date: Tuesday, 7 January 2025 at 10:08 To: Van Den Bos, Alex Alex.VanDenBos@computacenter.com Subject: Re: networkShareMounter No GUI (#153 (closed)) You don't often get email from rrze-gitlab@fau.de. Learn why this is importanthttps://aka.ms/LearnAboutSenderIdentification EXTERNAL EMAIL - EXERCISE CARE WITH LINKS AND ATTACHMENTS

      Hi Alex,

      I apologize for the issues you are experiencing. At the moment, I am unable to replicate the problem, nor do I have any idea what might be causing it. I will start looking into it and will get in touch if I need anything from you. However, it might take a few days before I can find the time to do so.

      Best regards,

      Gregor

      — Unsubscribehttps://gitlab.rrze.fau.de/-/sent_notifications/REDACTED/unsubscribe

      COMPUTACENTER PLC is registered in England and Wales with the registered number 03110569. Its registered office is at Hatfield Business Park, Hatfield Avenue, Hatfield, Hertfordshire AL10 9TW COMPUTACENTER (UK) Limited is registered in England and Wales with the registered number 01584718. Its registered office is at Hatfield Business Park, Hatfield Avenue, Hatfield, Hertfordshire AL10 9TW COMPUTACENTER (Mid-Market) Limited is registered in England and Wales with the registered number 3434654. Its registered office is at Hatfield Business Park, Hatfield Avenue, Hatfield, Hertfordshire AL10 9TW COMPUTACENTER (FMS) Limited is registered in England and Wales with the registered number 3798091. Its registered office is at Hatfield Business Park, Hatfield Avenue, Hatfield, Hertfordshire AL10 9TW

      The contents of this email are intended for the named addressee only. It contains information which may be confidential and which may also be privileged. Unless you are the named addressee (or authorised to receive mail for the addressee) you may not copy or use it, or disclose it to anyone else. If you receive it in error please notify us immediately and then destroy it. Computacenter information is available from: http://www.computacenter.comhttp://www.computacenter.com/ Privacy Noticehttps://www.computacenter.com/en/privacy-notice-art-13-14/

    • S
      Al*****@c*****.c** (external participant) ·
      Author

      Good morning,

      Update from my side: on 15.3 (beta RC) – the GUI still doesnt work, unless when I create a managed network share… then all of a sudden the GUI starts working (after a restart of the app)

      ...

      From: Van Den Bos, Alex Alex.VanDenBos@computacenter.com Date: Tuesday, 7 January 2025 at 10:09 To: RRZE FAUmac / Network Share Mounter rrze-gitlab+1c58d6e2c32d4d4769f311682a2e47b7@fau.de Subject: Re: networkShareMounter No GUI (#153 (closed)) Perfectly fine – if you want me to produce any logging if that might be available, then please direct me to :blush:

      From: Gregor Longariva (@unrz142) rrze-gitlab@fau.de Date: Tuesday, 7 January 2025 at 10:08 To: Van Den Bos, Alex Alex.VanDenBos@computacenter.com Subject: Re: networkShareMounter No GUI (#153 (closed)) You don't often get email from rrze-gitlab@fau.de. Learn why this is importanthttps://aka.ms/LearnAboutSenderIdentification EXTERNAL EMAIL - EXERCISE CARE WITH LINKS AND ATTACHMENTS

      Hi Alex,

      I apologize for the issues you are experiencing. At the moment, I am unable to replicate the problem, nor do I have any idea what might be causing it. I will start looking into it and will get in touch if I need anything from you. However, it might take a few days before I can find the time to do so.

      Best regards,

      Gregor

      — Unsubscribehttps://gitlab.rrze.fau.de/-/sent_notifications/REDACTED/unsubscribe

      COMPUTACENTER PLC is registered in England and Wales with the registered number 03110569. Its registered office is at Hatfield Business Park, Hatfield Avenue, Hatfield, Hertfordshire AL10 9TW COMPUTACENTER (UK) Limited is registered in England and Wales with the registered number 01584718. Its registered office is at Hatfield Business Park, Hatfield Avenue, Hatfield, Hertfordshire AL10 9TW COMPUTACENTER (Mid-Market) Limited is registered in England and Wales with the registered number 3434654. Its registered office is at Hatfield Business Park, Hatfield Avenue, Hatfield, Hertfordshire AL10 9TW COMPUTACENTER (FMS) Limited is registered in England and Wales with the registered number 3798091. Its registered office is at Hatfield Business Park, Hatfield Avenue, Hatfield, Hertfordshire AL10 9TW

      The contents of this email are intended for the named addressee only. It contains information which may be confidential and which may also be privileged. Unless you are the named addressee (or authorised to receive mail for the addressee) you may not copy or use it, or disclose it to anyone else. If you receive it in error please notify us immediately and then destroy it. Computacenter information is available from: http://www.computacenter.comhttp://www.computacenter.com/ Privacy Noticehttps://www.computacenter.com/en/privacy-notice-art-13-14/

    • Gregor Longariva
      Gregor Longariva @unrz142 ·
      Owner

      Hi Alex,

      We have recently encountered a similar issue. We hadn't noticed it because it only occurs when starting with the latest version and no previous version had been installed. I will address the problem soon.

      Best regards.

      Gregor

    • Gregor Longariva added label::bug status::ready labels

      added label::bug status::ready labels

    • Gregor Longariva changed milestone to %Network Share Mounter Version 3.1.2

      changed milestone to %Network Share Mounter Version 3.1.2

    • Gregor Longariva
      Gregor Longariva @unrz142 ·
      Owner

      Hi Alex,

      I just released a new beta version that should hopefully fix your problem. Please take a look and try it out!

      Kind regards

      Gregor

    • Gregor Longariva closed

      closed

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